Support Tickets

Tickets created via chat support system

5
Total Tickets
3
Open Tickets
3
High Priority
100%
Via Chat
Login Issue - Cannot access system
Ticket ID: TKT-001
Open High

User reported unable to login to the assessment system. Getting "Invalid credentials" error.

Category: Login Issue
Created Via: Chat Support
Assigned To: Tech Support Team
Created: Aug 12, 2025 10:30 AM
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7)...
Exam Questions Not Loading
Ticket ID: TKT-002
In Progress High

Candidate experiencing issues with exam questions not displaying properly. Questions appear blank.

Category: Question Issue
Created Via: Chat Support
Assigned To: Content Team
Created: Aug 12, 2025 11:15 AM
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64)...
Timer Not Working During Exam
Ticket ID: TKT-003
Open Critical

Exam timer is not counting down properly. Candidate concerned about time management.

Category: Timer Problem
Created Via: Chat Support
Assigned To: Development Team
Created: Aug 12, 2025 11:45 AM
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7)...
System Performance Issues
Ticket ID: TKT-004
Open Medium

User reports system is running very slowly. Pages take 10+ seconds to load.

Category: Performance Issue
Created Via: Chat Support
Assigned To: Infrastructure Team
Created: Aug 12, 2025 12:00 PM
User Agent: Mozilla/5.0 (X11; Linux x86_64)...
Registration Process Help
Ticket ID: TKT-005
Resolved Low

New user needs assistance with the registration process. Confused about required fields.

Category: Registration Help
Created Via: Chat Support
Assigned To: Customer Support
Created: Aug 12, 2025 9:20 AM
User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 17_0)...